Collections Agent - Bilingual

Position: Collections Agent - Bilingual Required
Become a key player at Northlake Financial as a Bilingual Collections Agent in Barrie, Ontario. Support customers in both French and English during the repayment process.

This role focuses on resolving late-stage delinquencies through effective communication and creative solutions. The ideal candidate will possess a robust customer service mindset and the ability to function independently while meeting performance goals in a dynamic setting.

Key Responsibilities:

• Engage with customers to prevent delinquency

• Negotiate payment arrangements for overdue accounts

• Educate customers about their options clearly

• Maintain documentation of communications and commitments

• Ensure compliance with regulatory standards and best practices

Requirements:

• Fluent in French and English, both written and verbal

• Availability to work flexible hours, Monday to Saturday

• Strong communication and negotiation skills

• Ability to manage sensitive discussions with empathy

• Relevant experience in collections or financial services preferred

Utilize your bilingual capabilities and customer service expertise to excel at Northlake Financial in Barrie.
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