Bilingual Collections Agent

Elevate your career with Northlake Financial as a Bilingual Collections Agent in Barrie, ON. Utilize your customer service expertise and problem-solving skills to assist French-speaking customers effectively.

In this full-time role, you will engage with customers to support their repayment processes and prevent delinquency. Northlake Financial seeks a proactive individual capable of developing tailored repayment strategies while delivering outstanding service and meeting performance metrics.

Key Responsibilities:

• Engage with French-speaking customers to discuss repayment options

• Manage delinquency accounts and develop customized recovery plans

• Educate customers on processes and policies with professionalism

• Document call activities accurately and ensure compliance with standards

• Meet individual and team collection goals consistently

Requirements:

• Fluency in both French and English

• 1–2 years of experience in collections or financial services

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Comfortable working independently and as part of a team

Bring your customer service mindset to Northlake Financial and help clients succeed in their financial journeys in Barrie.
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