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Bilingual Collections Agent
Job Description & How to Apply Below
In this full-time role, you will engage with customers to support their repayment processes and prevent delinquency. Northlake Financial seeks a proactive individual capable of developing tailored repayment strategies while delivering outstanding service and meeting performance metrics.
Key Responsibilities:
• Engage with French-speaking customers to discuss repayment options
• Manage delinquency accounts and develop customized recovery plans
• Educate customers on processes and policies with professionalism
• Document call activities accurately and ensure compliance with standards
• Meet individual and team collection goals consistently
Requirements:
• Fluency in both French and English
• 1–2 years of experience in collections or financial services
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Comfortable working independently and as part of a team
Bring your customer service mindset to Northlake Financial and help clients succeed in their financial journeys in Barrie.
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