Customer Service Ticket Usher

Position: Customer Service Ticket Usher Role
Location: Rama

Become a vital part of Gateway's team as a Ticket Usher at Casino Rama Resort. Deliver outstanding service while seating patrons and answering inquiries in a bustling entertainment center.

In this part-time position, you'll ensure a smooth entry experience for guests by checking tickets and assisting with seating arrangements. The role demands a friendly approach to customer service, along with the ability to follow safety protocols and work closely with security during events.

Key Responsibilities:

• Welcome patrons with excellent service skills

• Validate tickets using a handheld device

• Seat guests in an organized manner

• Respond to inquiries and resolve issues

• Provide assistance in emergency situations

Requirements:

• Previous experience in an ushering or entertainment role

• Excellent communication abilities

• Flexibility in schedule across shifts

• Ability to handle a physically demanding role

• Skills in managing a fast-paced environment

Engage with guests and enhance their experience at Gateway Casino with your customer service skills.
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