Part-Time Guest Services Representative Supervisor

Location: Wasaga Beach

Join Gateway's team as a part-time Guest Services Supervisor, focusing on delivering excellent service to guests. This role is essential for creating memorable visitor experiences.

As a Supervisor, you will direct a team of Guest Services Representatives, ensuring guests feel welcomed and cared for.

Your role involves training, evaluating staff performance, and maintaining the highest standards of quality. Flexibility and strong interpersonal skills are crucial for successfully managing service challenges.

Key Responsibilities:

• Supervise and mentor guest services staff

• Ensure safety and hygiene protocols are followed

• Address and resolve guest complaints effectively

• Manage events, promotions, and slot machine reservations

• Maintain high operational quality standards

Requirements:

• Two years of experience in hospitality

• Strong leadership and communication skills

• Must obtain Category 2 registration with AGCO

• Excellent customer service aptitude

• Flexible availability for evening and weekend shifts

Embrace this crucial role to enhance service standards at Gateway Casinos.
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