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Casino Player Services Specialist

Job in Rama, Barrie, Ontario, L9J, Canada
Listing for: Gateway Casinos and Entertainment Limited
Part Time position
Listed on 2026-06-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Casino, Event Manager / Planner, Event Staff/ Venue Crew
  • Entertainment & Gaming
    Customer Service Rep, Casino, Event Manager / Planner, Event Staff/ Venue Crew
Salary/Wage Range or Industry Benchmark: 25844 - 36808 CAD Yearly CAD 25844.00 36808.00 YEAR
Job Description & How to Apply Below
Location: Rama

Elevate guest satisfaction as a Player Services Specialist at Casino Rama Resort. Engage with visitors, enhance experiences, and provide solutions with your customer service skills.

As a Player Services Coordinator at Casino Rama Resort, you will be instrumental in providing exceptional service to our guests. This part-time role involves assisting at service desks, managing player loyalty programs, and facilitating event bookings. Your professional demeanor and ability to multitask will be critical in a vibrant resort environment focused on guest satisfaction.

Key Responsibilities:

• Deliver exemplary service and memorable guest interactions

• Guide guests through resort queries and amenities

• Enroll guests into loyalty programs and maintain accounts

• Support ticket sales and manage event information

• Resolve guest inquiries efficiently and effectively

Requirements:

• Excellent customer service and communication proficiency

• Background in hospitality, retail, or entertainment environments

• Strong computer skills relevant to guest services

• Ability to handle multiple tasks in a busy atmosphere

Flexible scheduling required for various shifts and events

Contribute your passion for customer service as a Player Services Specialist at Casino Rama Resort.
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