Part-Time Player Services Coordinator

Position: Part-Time Player Services Coordinator Role
Location: Rama

Elevate guest experiences as a Player Services Coordinator s part-time job focuses on exceptional customer service, resolving concerns, and engaging with guests at various resort points.

As a Player Services Coordinator, you will be the first contact for guests, delivering personalized service and support across our resort. You’ll assist at service desks, manage player rewards, and coordinate events and promotions.

Your role is essential in maintaining positive guest experiences through effective communication and problem-solving.

Key Responsibilities:

• Deliver standout guest service across all interactions

• Assist with inquiries at the Guest Services desks

• Enroll guests in loyalty programs and manage accounts

• Handle communications in the Player Services Contact Centre

• Support event reservations and ticketing operations

Requirements:

• Exceptional customer service and communication skills

• Experience in hospitality or customer service preferred

• Strong multitasking and organizational abilities

• Proficient with computer applications

• Flexibility to work varied shifts, including weekends

Become a pivotal part of Gateway’s guest engagement and service team.
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