Customer Service Representative

Position: Full-Time Customer Service Representative
Become a Customer Service Representative at Central Heating Inc in Barrie, Ontario. This full-time role emphasizes customer satisfaction and efficient scheduling in a fast-paced environment.

In this position, you'll be responsible for answering calls, maintaining high booking rates, and resolving customer conflicts professionally. Candidates should demonstrate adaptability and a commitment to our core values, ensuring excellent service while using software like Service Titan.

Key Responsibilities:

• Assist customers over the phone with inquiries

• Achieve an 80% booking rate for service requests

• Resolve billing and service issues efficiently

• Utilize Service Titan for customer management

• Collaborate with colleagues for efficient scheduling

Requirements:

• Previous customer service experience preferred

• Proficient in Service Titan or similar systems

• Strong verbal and written communication

• Detail-oriented with high accuracy

• High school diploma or equivalent required

Grow your customer service career with Central Heating and reinforce our mission to provide high-value service.
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