Collections Agent – Bilingual

Position: Collections Agent – Bilingual Preferred
Northlake Financial invites you to apply for the Bilingual Collections Agent role located in Barrie, Ontario. Utilize your language skills to assist customers in navigating payment solutions effectively.

In this important role, you will engage with both French and English-speaking customers. Your strong negotiation abilities and customer service focus will help resolve late-stage delinquent accounts. This position requires working independently to meet individual and team collection goals within a performance-driven setting.

Key Responsibilities:

• Develop customized repayment strategies for customers

• Initiate communication with past-due clients using approved channels

• Deliver outstanding service while achieving collection metrics

• Ensure compliance within all collection activities

• Maintain accurate documentation of interactions and updates

Requirements:

• Bilingual in French and English is essential

• Availability to work flexible hours

• Proven negotiation and communication skills

• Strong organizational and time management abilities

• Previous experience in collections or customer service preferred

Embrace a dynamic career environment focused on customer support at Northlake Financial.
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