Customer Service Representative

Reinhart Foods Ltd. is a family business, with over 125 years of experience in delivering quality products (GFSI FSSC 22000 certified) and superior service to North American markets. Reinhart is Canada's leading producer of vinegars, maraschino cherries, glace fruit, and a respected name in the baking ingredient and hard cider industries. Reinhart produces private label for Canada's leading retailers as well as marketing and producing its own brands Allen's, Reinhart's, Daltons (1834), and Jaffa.

Reinhart is also an industrial ingredient leader to both local food producers and North America's leading multi-national manufacturers.

• Assist and handle dedicated customer accounts, ensuring a high level of service and timely resolution of customer inquiries.
• Monitor daily carrier reports to track on-time deliveries, proactively investigate shipment delays, coordinate with carriers to obtain updated delivery information, and communicate status updates to customers.
• Coordinate the investigation and resolution of customer and carrier damage claims in collaboration with the Customer Finance Manager to ensure accurate and timely processing.
• Assist and handle customer shortages and overages by conducting investigations, coordinating with internal and external stakeholders, and processing claims through to credit stage.
• Provide cross-functional support to the Customer Service team by maintaining service continuity and covering responsibilities during team member absences and vacations.

• Post-secondary education preferred; equivalent combination of education and progressive professional experience will be considered.
• 3-5 years experience in a customer service setting
• Extensive experience utilizing enterprise systems (e.g., ERP, CRM, or other business applications) to support operational excellence and informed decision-making.
• Excellent planning, negotiation skills and financial management skills
• Strong interpersonal skills with the ability to be persuasive and handle conflict
• Outstanding verbal and written communication skills, including the ability to present recommendations and communicate effectively with senior leadership and external partners.
• Proficiency in MS Word and Excel

Reason for vacancy: existing position

AI disclosure:
At this time, we do not use Artificial Intelligence (AI) in our hiring process.

We thank all applicants for their interest, however only those invited to participate in our recruitment process will be contacted.

Reinhart Foods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.