Bilingual Customer Service Representative

Introduction
Our client is seeking a motivated and resilient Bilingual French & English Collections Agent to join their growing financial services team in Barrie, Ontario. This is an existing vacancy with immediate availability within a fast-paced and expanding lending environment focused on customer service excellence and professional growth.
This opportunity is ideal for candidates who thrive in performance-driven environments, enjoy working toward goals, and want to build long-term career experience within the financial services and automotive lending sector. The role offers strong earning potential through monthly commissions, ongoing exposure to increasingly complex portfolios, and opportunities for advancement within a rapidly growing organization.
Compensation:  $40,000 to $58,000 annually, including base salary and average commission earnings.

Schedule:

Full-time, 40 hours per week. Flexible availability required between Monday and Saturday, 8:00 a.m. to 8:00 p.m.
What You’ll Do
As a Bilingual Collections Agent, you will work directly with both French-speaking and English-speaking customers to resolve overdue accounts, negotiate repayment arrangements, and support positive customer outcomes while meeting collection goals.
You will become part of a supportive, energetic team environment where high performers are recognized and rewarded.

This role offers valuable experience within the lending and financial services industry and provides opportunities to grow your collections expertise over time.
Responsibilities
Contact customers regarding overdue and delinquent accounts
Negotiate payment arrangements within approved guidelines
Create customized repayment solutions based on customer circumstances
Manage accounts across multiple stages of delinquency
Handle high-volume inbound and outbound collection calls in a KPI-driven environment
Maintain accurate records of customer interactions and payment commitments
Educate customers on account status and available payment options
Follow company policies and regulatory standards for collections activity
Assess account risk and escalate files when appropriate
Meet individual and team recovery targets
Deliver professional customer service while balancing collection objectives
Support additional collections-related duties as required
Qualifications
Fully bilingual in French and English, both written and verbal
Previous collections experience within telecom, banking, lending, financial services, or consumer collections environments
Comfortable working in a high-volume call centre setting
Strong communication and negotiation skills
Resilient and confident handling difficult conversations professionally
Motivated by performance goals and commission incentives
Strong organizational and multitasking abilities
Able to adapt to rotating schedules and changing priorities
Comfortable working onsite in Barrie, Ontario
Full schedule flexibility required, including occasional Saturdays
Competitive compensation with monthly commission opportunities
Comprehensive health and dental benefits after 90 days
Paid wellness days
Paid birthday off
Employee Assistance Program
Employee recognition and rewards programs
Stable and growing financial services environment
Ongoing training and development opportunities
Exposure to lending and automotive finance operations
Career growth opportunities for strong performers
Supportive and collaborative team culture
Why Work with Us
Our client offers the opportunity to join a growing organization within the financial services sector that values performance, development, and employee support. Employees are encouraged to build their skills, grow their careers, and contribute to a high-energy team environment where achievements are recognized.
This is an excellent opportunity for bilingual collections professionals who are motivated by growth, earning potential, and long-term career advancement within a stable and expanding industry.
Disclosure:  "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."
Vacancy:  This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual French & English

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