Customer Engagement Specialist

Position: Customer Engagement Specialist at Splash N' Learn
Shape the customer experience at Splash N' Learn as a Customer Engagement Specialist. This role focuses on client support, sales, and administrative tasks to drive program growth.

At Splash N' Learn, you will collaborate closely with management and aquatic teams to create a welcoming atmosphere. This position is key to ensuring client satisfaction while promoting our swim programs.

Your role will involve engaging clients, addressing inquiries, and streamlining operations.

Key Responsibilities:

• Welcome clients with a friendly, upbeat attitude

• Deliver exceptional customer service and address inquiries

• Manage customer complaints, aiming for quick resolutions

• Maintain accurate attendance and scheduling records

• Assist in processing registrations and payments

Requirements:

• 1+ years experience in sales environment

• 1+ years experience in customer service or administration

• Proficient in MS Office and Google Suites

• Excellent communication skills both written and verbal

• Current Standard First Aid Award preferred

Bring your enthusiasm, customer focus, and sales acumen to Splash N’ Learn and help children thrive.
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