Customer-Focused Bilingual Collections Agent

Become a part of Northlake Financial as a Bilingual Collections Agent in Barrie, ON, where you'll support customers in their repayment journey. This role emphasizes your commitment to outstanding service in both French and English.

You will take pride in guiding customers through complex repayment processes while working within internal policies. Your ability to engage in sensitive conversations effectively will be crucial in this target-oriented environment. Collaboration and independence will define your success in this role, focused on results and integrity.

Key Responsibilities:

• Prevent delinquency by engaging with customers for repayment solutions

• Handle late-stage delinquent accounts and negotiate with clients

• Provide clear answers and educate customers on their options

• Document customer interactions accurately within the system

• Consistently achieve set collection goals

Requirements:

• Proficiency in both French and English

• Flexibility to work varying hours

• Strong skills in negotiation and communication

• Capability to manage sensitive conversations with professionalism

• High school diploma or equivalent

Support customers with your bilingual skills and problem-solving abilities at Northlake Financial.
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