Client Experience Specialist

At
National Seating & Mobility (NSM), we help people move forward with greater
independence, confidence and comfort
. We provide personalized seating, mobility and positioning solutions to clients across Canada-and we are looking for a
Client Experience Specialist
to be an important part of that journey.

If you are a people person who enjoys
solving problems, staying organized and making a difference
, we would love to meet you!

Location: Barrie, ON, with occasional travel to North York

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify solutions that meet their needs.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
• Prepare quotes, work orders, customer orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with exceptional attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work closely with the branch team to deliver an exceptional client experience.

• Customer service experience, preferably with technical products, equipment or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization, attention to detail and time-management skills.
• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.
• Proficiency with Microsoft Outlook and Excel.
• A positive, collaborative attitude and a genuine passion for helping people.

• Competitive Pay:$20-$23 per hour, with annual merit reviews.
• Make an Impact:Do meaningful work that improves people's lives.
• Benefits:Employer-paid benefits to support your well-being.
• RRSP Matching:Invest in your future with our matching program.
• Paid Time Off:Enjoy generous time away from work.
• Team Culture:Take part in company-sponsored events and an inclusive workplace.
• NSM Gear:Represent our brand with company-sponsored attire.

Join NSM and help create better mobility experiences
- one client at a time.