Customer Sales & Service Representative

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies, and we invest in you accordingly. We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work.

42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

• This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly.
• Ensures a balance between customer satisfaction, retention and company profitability.
• Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.
• Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.
• Maintains customer records by updating account information.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.
• Track issues and communications with customers Understand and escalation any issues that arise during the order process.

• Basic Qualifications:
  
  Education and Experience:
  
  HS/GED and 1-2 years in sales, retail, customer service
• Preferred Qualifications:
  
  Education:
  
  Associates (or certificate)
  
  Experience:
  
  3+ years
• Additional
  
  Basic Qualifications:
  
  Must be 18 years of age or older

The position being advertised is a replacement for an existing role within the organization.

The compensation range for this position is $22.35 - $1.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Tuition Reimbursement

AODA:
Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities.