Guest Services Representative Blue Mountain

Location: The Blue Mountains

Join Blue Mountain Resort as a Guest Services Representative, playing a crucial role in guest orientation and satisfaction. Provide a friendly face and assistance for visitors at Ontario's largest ski and outdoor destination.

This role as a Guest Services Representative involves facilitating pleasant first impressions upon guest arrival. You will handle check-in and check-out procedures while ensuring all guests have a delightful experience during their stay. The ideal candidate should have prior front desk experience, exceptional interpersonal skills, and the willingness to resolve any inquiries or service challenges effectively.

Key Responsibilities:

• Welcome guests and assist with inquiries

• Efficiently handle all check-in and check-out tasks

• Take charge of the guest experience during their stay

• Troubleshoot service concerns with a positive outlook

• Maintain a congenial and helpful presence

Requirements:

• Strong customer service orientation

• Friendly and bubbly personality

• Intermediate computer proficiency needed

• Background in Front Desk/office roles

• Availability for weekend and holiday shifts

Create memorable guest experiences at Blue Mountain Resort as part of a dedicated team.