Bilingual Automotive Collections Agent

Use French and English customer service skills as a Collections Agent with Northlake Financial in Barrie, Ontario. This is an onsite position.

The Collections Agent supports customers through repayment by phone while managing delinquent automotive finance accounts. You will negotiate payment arrangements, apply policy, and document account updates accurately. The work requires sound judgment, empathy, and performance focus.

• Engage French and English customers to prevent delinquency
• Assess late-stage accounts and negotiate payment arrangements
• Answer customer questions clearly, professionally, and accurately
• Document interactions, commitments, and updates in collections systems
• Escalate account risks and support assigned collection duties

• Fluency in written and verbal French and English
• Strong negotiation, communication, and customer service skills
• Professional empathy during sensitive customer conversations
• High school diploma or equivalent education
• Flexible availability Monday through Saturday, 7 a.m. to 9 p.m.

Bring bilingual communication, payment negotiation, and account management skills to Northlake Financial’s automotive collections team in Barrie.