User Services Assistant

Georgian is more than just an employer – we're a community. With multiple campuses located across Central Ontario, Georgian College offers rewarding employment opportunities in academics, administration, research, and more. We take pride in working alongside a dynamic team of student-focused educators, dedicated supporters, and passionate advocates. Together, we can advance our mission to inspire innovation, transform lives, and connect communities through the power of education.

Our exciting work environment offers the opportunity to learn and grow, while collaborating in a team-oriented culture that promotes equity, diversity, inclusion and belonging. Together, we deliver unrivaled experiences for our students, employees and the communities we serve. Read our  strategic plan.

If you share our energy and passion, please consider joining Team Georgian.

The Libraries and Learning Services is a central hub on campus and believe that students are the centre of the Georgian learning community. Libraries and Learning Services provides general library support, research help and access to collections, as well at Math, Writing, Language and Tutoring services, empowering students and faculty to learn for the future. We value teaching and lifelong learning, freedom of information, service excellence, collaboration and the unrivalled student experience.

We’re seeking a dedicated, student‑focused team member who will play a critical role in providing excellent service to Library and Learning Services users at Georgian College’s Barrie campus. This includes circulating material, processing physical and digital requests, responding to general user inquiries regarding library services, printing and computing, directional support and referring to the appropriate department or college service as appropriate.

If you are passionate about facilitating access to and maintenance of library collections and course reserves and thrive in a collaborative inclusive environment, this is the role for you.

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.

Job posting date:
March 4, 2026

Department:
Libraries and Learning Services

Location:

Barrie Campus – On Campus

Classification:
Support Staff

Employment Type:

Contract (Appendix

D) – April 2026 – October 2027

Hours of Work: 35 hours per week

Salary Range: PB E – $29.83 (Start Rate) – $34.42 (4‑Year Rate)

• Facilitates user access to print materials, checking items in and out, and routing materials to required campus locations
• Responds to general user inquiries regarding library services, printing and computing, directional support and referring to the appropriate department or college service as appropriate
• Processes and fulfills physical and digital requests from Georgian College users and Ontario colleges and universities resources sharing partners, monitors and troubleshoots requests in the Library Services Platform, sends materials to the appropriate Georgian or Ontario College or university campus in the requested format
• Delivers basic reference support, demonstrates general navigation of library website and search tool, and other electronic departmental systems
• Monitors department email inbox and college student inquiry platform; responds to user inquiries electronically, forwards or assigns questions to appropriate staff or department, as required
• Participates on Library and Learning Services committees and contributes to discussions and collaborative team projects; attends regular meetings, records and posts notes and agendas
• Collects, counts and prepares deposits to accounting, as necessary, files records of deposits
• Promotes Library and Learning Services collections, services and initiatives through creative displays, Social Media channels, and participating in department outreach initiatives
• Maintains online and physical Course Reserve collection
• Ensures Course Reserve details are entered accurately to facilitate discovery and access to collections by Georgian students and faculty
• Updates scanned documents in Adobe to…