Lending Specialist

Location:Midland, ON (On-site)
Language:Strong written and spoken English required
Employment Type:Permanent, Full-Time
Pay Rate:$22.26/hour
Schedule:

• Monday Wednesday: 9:00 AM5:30 PM
• Thursday: 9:00 AM7:00 PM
• Friday: 9:00 AM5:00 PM

Our client is seeking a
Lending Specialist
to join their customer-focused team in Midland. This is a fantastic permanent opportunity for someone who enjoys connecting with people, solving problems, and working toward measurable goals while building a career within financial services.

Previous lending or financial services experience is not required.Were looking for someone who is confident speaking with customers, comfortable picking up the phone, and naturally able to build rapport and trust.

Your experience could come from
retail, restaurants, hospitality, telecommunications, automotive, banking, fitness, sales, customer service, or another fast-paced customer-facing environment
.

You’ll support customers throughout the lending process by understanding their financial needs, explaining available options, and recommending appropriate solutions. Some conversations may involve customers experiencing financial hardship, making empathy, professionalism, and sound judgment especially important.

This is an opportunity to build a
long-term career within financial services
while developing valuable experience in lending, sales, customer relationship management, and financial solutions.

You’ll join a performance-driven environment where coaching, learning, and continuous improvement are encouraged. You’ll receive training and support as you develop your knowledge of lending products, policies, and customer solutions, with opportunities to continue growing based on your performance.

• You’ll connect with customers by phone and in person to understand their financial needs and identify appropriate solutions
• You’ll proactively follow up with customers who have submitted applications and manage applications from initial conversation through to completion
• You’ll make a high volume of outbound customer calls, which may include
  4050+ calls per day
• You’ll ask thoughtful questions about customers financial circumstances while approaching sensitive conversations with empathy and professionalism
• You’ll clearly explain lending options, products, coverage, and applicable terms so customers can make informed decisions
• You’ll recommend appropriate lending solutions and identify additional products or services that may benefit customers
• You’ll maintain timely follow-ups, accurate documentation, and organized customer records
• You’ll work toward individual and branch sales and performance goals
• You’ll support customers experiencing payment challenges and work toward practical solutions within established policies
• You’ll consistently follow lending policies, procedures, and compliance requirements
• You’ll participate in regular coaching and apply feedback to continuously strengthen your performance

• 13 years of experience in customer service, retail, hospitality, restaurants, sales, call centres, or another customer-facing environment
  is preferred
• Financial services, lending, banking, collections, or insurance experience is considered an asset but
  is not required
• Strong interpersonal skills with the ability to quickly build rapport and establish trust with customers
• Comfortable making frequent outbound calls and proactively following up with customers
• Confident discussing sensitive topics, including customers financial circumstances and payment challenges
• Customer-focused and empathetic while remaining comfortable recommending and selling appropriate products and solutions
• Motivated by goals, targets, measurable performance, and…