Verification Team Lead

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office

Location:

Barrie, ON (This role does not provide remote or hybrid work).

Portions available: 1

The Verification Team Lead is responsible for leading and supporting the Verification team in accurately and efficiently verifying applicant income, employment, and supporting documentation. This role provides day-to-day leadership, coaching, quality oversight, and escalation support while ensuring the team consistently follows company policies, processes, and procedures.

The Verification Team Lead plays a key role in supporting sound lending decisions, maintaining strong Dealer relationships, and ensuring the team meets productivity and quality expectations in a high-volume environment.

• Lead, coach, and support the Verification team to achieve daily productivity, quality, and service expectations.
• Oversee the verification of applicant income, employment, and supporting documentation.
• Assist with complex or escalated verification files and provide guidance on appropriate decisions.
• Review documentation and deal information to identify discrepancies, inconsistencies, or potential concerns.
• Ensure Verification Analysts consistently apply company lending policies, processes, and procedures.
• Monitor team performance, including volume, accuracy, turnaround times, and quality.
• Conduct regular quality checks and provide timely feedback and coaching to team members.
• Support training and onboarding of new Verification Analysts.
• Act as a point of escalation for Dealer partners and internal teams when verification issues require additional support.
• Work closely with Sales, Buy Program, and other departments to resolve issues and support deal closures.
• Identify process gaps and recommend improvements that increase efficiency, accuracy, and customer service.
• Ensure required documentation and notes are complete, accurate, and maintained in accordance with company standards.
• Communicate team priorities, updates, and process changes effectively.
• Promote a positive, accountable, and collaborative team environment.
• Follow and reinforce the 3 P’s:
  Policy, Process, and Procedure.
• Demonstrate and promote Northlake’s core values of accountability, integrity, speed, and innovation.
• Perform other duties as required.

• High school diploma or equivalent required.
• Strong leadership, coaching, and communication skills.
• Excellent attention to detail and critical-thinking abilities.
• Ability to make sound decisions and handle escalated files.
• Strong organizational skills in a high-volume, fast-paced environment.
• Ability to analyze financial and employment documentation.
• Strong teamwork and customer-service skills.
• Ability to hold team members accountable and provide constructive feedback.

• Availability of 8:00 am – 9:00 pm Monday to Friday, and 8:00 am – 5:00 pm Saturdays
• Previous leadership, mentoring, or team lead…