Pharmacy Program Team Lead

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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• Coordinate prescription workflow and related activities to meet daily deadlines;
• Ensure workload is shared equitably among associates, including those in other teams;
• Coach and mentor their team members;
• Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
• Collaborate with other pharmacy associates to achieve desired results;
• Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame;
• Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management;
• Resolve or elevate operational and customer issues through a solution-based approach;
• Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
• Maintain working knowledge of the drugs/programs assigned to other teams;
• Able to disseminate knowledge and information efficiently to their team;
• Act as a Subject Matter Expert for their program portfolio;
• Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
• Participation in and representation of pharmacy at interdepartmental meetings;
• Prepare/review and process manual claims and audits in a timely manner;
• Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
• Enter prescriptions into the computer; retrieve and/or correct data in computer;
• Assist team in completion of day‑to‑day activities to meet Program deadlines;
• Screen calls and gather relevant information for Pharmacist;
• Oversee inventory management practices;
• Ensure timely completion of routine administrative tasks;
• Understand pharmacy performance metrics;
• Review and analyze reports, invoices or other financial documentation;
• Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations;
• Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
• The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;

• Strong preference to have Professional Certificate of Registration with Provincial College of Pharmacy and two (2) years related experience;
• Minimum two (2) years Specialty Pharmacy experience.

• Excellent knowledge of pharmacy operations;
• Knowledge of pharmaceutical industry an asset;
• Previous supervisory or management experience an asset;
• Strong proficiency in Kroll and adjudication practices;
• Excellent knowledge of Public , and private TP payers' policies;
• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint);
• Bilingualism, French/English is an asset;
• Working knowledge of ABSG Programs an asset;
• Strong written and verbal communication skills;
• Effective conflict‑resolution skills;
• Demonstrates honesty and integrity in their interactions;
• Creates a positive work environment and encourages team member to share ideas;
• Contribute to individual development of team members through effective coaching;
• Ability to work independently and in a team environment;
• Excellent time management skills, with the ability to multi‑task and maintain accuracy;
• Meticulous and well‑organized, with strict attention to detail;
• Makes sound decisions and takes responsibility for them;
• Excellent problem‑solving ability;
• Able to work under pressure and adapt quickly to changing business needs;
• Willing to go beyond the call of duty and motivates team to do the same;
• As part of your job duties, you…