Patient Support Assistant

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Job Title  Program & Department  Regular / Temporary  Regular
Full / Part Time  Part-Time
Temporary End Date (Anticipated)  Union  

Requisition Close Date  24 September 2026
Salary Plan / Job Grade  $21.32 - $26.34 (  )
Job Posting Reason  Current Vacancy

Job Summary & Requirements  The Patient Support Assistant is a value-added position to support patient flow process by greeting and assisting patients, as well as assisting with unit needs. The Patient Support Assistant position requires professionalism, critical thinking, and sensitivity.

Education:

Completion of high school diploma or equivalent required Experience
Minimum 1 year experience in customer service, forward facing and interactions with the public is an asset
Emergency Department experience an asset
Non Violent Crisis Prevention (CPI) training an asset
Self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
Demonstrated excellence in interpersonal and customer service skills
Effective problem solving and critical thinking skills
Ability to prioritize workload with varying deliverables
Ability to work both within a team and independently with minimal supervision
Must maintain confidentiality pertaining to patients and staff
Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
Adherence to policy and procedures related to health and safety and patient safety
Ability to push and pull wheeled equipment and moveable carts
Responsibilities include but not limited to the following:
Provide a high degree of service to the patients, visitors, staff, and physicians
Perform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You)
Exhibit professionalism and respect in all forms of communication
Adhere to RVH Code of Conduct and Privacy Pledge
Comply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), safe use of equipment
Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment
Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
Provide way finding and other information to patients and visitors
Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
Confirm patient identifiers prior to all patient transportation tasks
Communicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.
Equity & Inclusion  RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.
We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.
Accommodations  RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.
We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at
RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.
Equity & Inclusion  RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.
We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.
To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and…