Job Description & How to Apply Below
Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.
ROLE
Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
Greet patients/visitors to provide basic information and direction to appropriate contacts or services
Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
Responding to and announcing Code Alerts
Directing calls in emergency situations
Assist individuals wishing to pick-up or drop-off packages etc. during off hours
Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
Process admission and discharge/transfer
Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
Respond to telephone calls from patients to book appointments
Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
Provide preparation instructions for appointment
Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures
Required Education & Certification(s)
Certificate in recognized Office Administration course or equivalent experience
Successful completion of Medical Terminology course
Required Skills & Experience(s)
Significant recent clerical experience including excellent organization skills
Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy - 60 wpm
Excellent interpersonal, verbal and written communication skills
Excellent customer service skills
Ability to organize and control all functions within the department
Knowledge of office equipment (computers, fax, photocopier etc.)
Ability to interpret instructions and fulfil as requested
Experience with Healthcare oriented software programs
Ability to exercise good judgement, take initiative and work independently
Previous Hospital experience
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner
Must be highly flexible; able to accommodate changing needs of the department
Ability to work well under pressure with minimal supervision
Willingness to workdays/nights/weekends
Additional Perks At Mahc
Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
Extended health benefits (Permanent Full-Time only)
Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
Collaborative and supportive team environment
Additional Information
Location
Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. Exceptions will be considered on…
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