Registration & Scheduling Clerk; Temporary Part-Time

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

• Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
• Greet patients/visitors to provide basic information and direction to appropriate contacts or services
• Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
• Responding to and announcing Code Alerts
• Directing calls in emergency situations
• Assist individuals wishing to pick-up or drop-off packages etc. during off hours
• Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
• Process admission and discharge/transfer
• Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
• Respond to telephone calls from patients to book appointments
• Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
• Provide preparation instructions for appointment
• Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures

• Certificate in recognized Office Administration course or equivalent experience
• Successful completion of Medical Terminology course

• Significant recent clerical experience including excellent organization skills
• Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy - 60 wpm
• Excellent interpersonal, verbal and written communication skills
• Excellent customer service skills
• Ability to organize and control all functions within the department
• Knowledge of office equipment (computers, fax, photocopier etc.)
• Ability to interpret instructions and fulfil as requested
• Experience with Healthcare oriented software programs
• Ability to exercise good judgement, take initiative and work independently
• Previous Hospital experience
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
• Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner
• Must be highly flexible; able to accommodate changing needs of the department
• Ability to work well under pressure with minimal supervision
• Willingness to workdays/nights/weekends

• Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
• Extended health benefits (Permanent Full-Time only)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• Collaborative and supportive team environment

Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. Exceptions will be considered…