Health Care Connector; TFT

Overview

Health Care Connector (TFT up to 6 months). Join to apply for the Health Care Connector (TFT up to 6 months) role at Ontario Health atHome.

• Reporting to the Manager, Patient Services, the incumbent will be responsible for:
• Assisting patients to navigate through a complex health care system by connecting people to a primary health care provider
• Maintaining contact with patients in the Ontario Health atHome WW Health Care Connect priority list to keep them informed about prospects of attachment
• Providing guidance and support to patients to access alternative primary care and other community and health care resources
• Assessment of patients to obtain information in order to determine patients’ vulnerability and complexity according to Health Care Connect classifications, and facilitate appropriate referrals if/as required (i.e. to Ontario Health atHome Information & Referral, Care Coordination, urgent care clinics, alternate primary care models, etc.)
• Support meaningful long-term attachment to primary care providers through facilitating transitions to traditional primary care providers throughout the Ontario Health atHome WW
• Establishing relationships with the inter-professional team and provide navigation assistance to physicians with complex and vulnerable patients
• Establishing and maintaining effective relationships with health service providers, primary health care providers and other appropriate agencies
• Accessing, maintaining and amending the inventory of primary care providers who are available and accessing new patients in Ontario Health atHome
• Providing program interpretation/education to hospital and community agency staff, physicians, patients and families about the Care Connector supports, and advocating for increased registration and participation with Health Care Connect service as appropriate
• Reporting and updating statistical information for appropriate stakeholders as needed
• Maintains privacy of patient information and confidentiality of patient and primary care provider registration databases
• Documents according to Ministry of Health and Ontario Health atHome WW policy, procedure and practices for the Health Care Connector role and in alignment with professional college standards of documentation
• Working in a multi-disciplinary team with community partners that promotes positive working relationships
• Takes all reasonable steps to ensure a healthy and safe work environment and participates in continuous quality improvement
• Performing other duties as assigned.

• Membership in good standing with the College of Nurses of Ontario as a Registered Practical Nurse with 3-5 years of experience and/or additional relevant training and education.
• Proven skills in the areas of assessment, communication, interviewing, problem solving, interpersonal relations and leadership within a team-based setting are required.
• The ability to work independently in a highly organized manner is required.
• Demonstrated experience in comprehensive assessment, use of different or combined approaches.
• Preference will be given to applicants who have experience and expertise in mental health, and supporting vulnerable complex patients
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Comfortable with assisting patients in completing the MOH screener to determine priority of clinician attachment and other interactions using cultural and language interpretation services as required
• Proficient in the operation of a personal computer in a networked environment using a variety of computer software and data entry skills, i.e. Excel, Data Base Software, as well as various other programs.
• Knowledgeable in the use of…