Casual Room Attendant

Casual Room Attendant

Position at Casino Rama Resort

Job Type: Casual

Wages:
Start Rate: $17.71; 520 Hour Rate: $19.93; 1-Year Rate: $22.14

Department:
Hotel

Employment:
Casual

Shift Assignment: TBD

# of Vacancies: 5

Posting Date:
October 8, 2025

Final date to receive applications:
October 14, 2025

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Further information is available at

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

• Check climate control, lights and alarm clock; make adjustments to correct irregularities; ensure TV remote control is working; report broken items to the Main Linen Room Attendant.
• Ensure the compendium binder is up to date; draw shears.
• Check room supplies and replace items; empty trash containers; contact Room Service to remove any dishes.
• Strip and inspect beds and load soiled linen on cart; change bed pads if soiled and turn mattresses if worn in areas.
• Make bed according to the hotel standards including roll-a-way beds before removing.
• Clean glass surfaces such as mirrors and shower walls.
• Dust and polish furniture, fixtures and clean vents.
• Vacuum carpets, including moving furniture; report stains to the Housekeeping department.
• Clean/scrub and dry wash basins, fixtures, pipes under basins, shower heads, tiles, bathtub and toilets; replace toilet rolls and tissues.
• Sweep and wash bathroom floors.
• Replace soiled linens and provide supply of laundry bags and slips.
• Sign in and out for keys per Resort procedures and devices on issue sheets.
• Report and deliver items found to the Supervisor.
• Lock and secure doors when leaving the room to ensure the safety and security of guests and their belongings. Exercise confidentiality regarding guest personal information.
• Clean and verify status of rooms in a priority sequence, note discrepancies.
• Comply with Hotel Policies and Procedures and perform other tasks as assigned by management.
• Maintain a professional appearance as per company grooming policy.
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times.
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers.
• Report room deficiencies to Supervisor.
• Clean Public Areas, deliver guest requested items to rooms and deliver linen as required.
• Perform other duties as assigned.
• All employees at Casino Rama Resort are expected to comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment…