Dealer Support Agent

Support our dealer network and deliver exceptional technical service.

Are you detail-oriented with strong interpersonal skills?
Do you enjoy providing technical support and managing orders for a professional dealer network?
We have the perfect challenge for you!

Join our Customer Service team as a Dealer Support Agent
! You'll be the key contact for our dealer network across Canada and the United States, providing technical support and ensuring smooth operations.
Want to be part of our team? Apply now!

JOB SUMMARY:

• Starting date: As soon as possible
• Number of positions to fill: 1
• Remote/On-site: Hybrid
• Work Schedule: Monday to Friday, 8:30 AM to 5 PM
• Benefits: All the perks of a large company, including a 4% employer contribution to your retirement plan and free virtual healthcare
• Employment Status: Permanent
• Shift: Day

• Provide technical support to dealers for our residential and industrial products.
• Offer technical assistance to dealers using our management systems.
• Handle order intake and processing for our dealer network.
• Prepare quotations and manage warranty/claim requests.
• Perform various administrative tasks to support our sales and logistics team.
• Participate in continuous improvement initiatives for internal processes.

• College diploma or relevant experience.
• Strong interpersonal skills and attention to detail.
• Knowledge of Microsoft Office Suite software.
• Ability to work collaboratively and share information effectively within a team.
• Fluent in French (preferred but not required).

• Deferred Profit-Sharing Plan (DPSP)
• Registered Retirement Savings Plan
• Group Insurance Plan
• Medical and paramedical insurance
• Disability Insurance
• Life Insurance
• Employee & Family Assistance Program (EFAP)
• On-site parking facilities
• Paid time off allowances
• Recognition of years of service
• Several activities organized by the social club (participation is always on a voluntary basis), drawings for all kinds of cultural and sports events as well as $100 credit for clothing items per year
• Well-designed integration program for new employees

Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.