Operational Support Agent II

Location: Dundalk

Support transaction accuracy as an Operational Support Agent II. Manage workflows, escalate issues effectively, and enhance service delivery quality in a team-oriented atmosphere.

This position focuses on providing comprehensive operational support within service agreements. You will execute daily tasks while maintaining confidentiality and adhering to compliance regulations. Engaging with peers to exchange knowledge and drive improvements will be crucial to your success in this role.

Key Responsibilities:

• Execute and validate customer transactions

• Manage issue resolution through effective communication

• Identify process enhancements for efficiency

• Collaborate with partners to ensure service quality

• Support timely and accurate business operations

Requirements:

• Proven experience in process or operational roles

• Strong awareness of regulatory requirements

• Excellent problem-solving and communication skills

• Ability to manage confidential information

• Focus on teamwork and quality service delivery

Factor in your operational expertise to enhance service efficiency and maintain high-quality standards in customer interactions and transactions.
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