Desktop Support level 2

Responsibilities:

Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades

Perform deskside support services installing and troubleshooting of hardware, software and network related issues

Provide 1st level Help Desk support

Perform basic LAN and internetworking related activities

Handle bench repairs (depot service) & remedial maintenance

Respond/update/close calls from National Dispatch/Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities

Required:

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

Have at 1 – 2 years of deskside support experience

Have strong internetworking and troubleshooting skills

Have A+ certification

May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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