Regional Health Service Desk Analyst

Position: Regional Health Service Desk Analyst Role
Join the Royal Victoria Health Centre team as a Service Desk Analyst. Deliver technical support and customer service across multiple healthcare locations in this dynamic role.

This position involves providing first-call resolutions for hardware and software issues, enhancing patient services through technology. Collaborate with hospitals like Collingwood General and Marine Hospital while documenting incidents and ensuring quality service levels. Your contributions are pivotal to maintaining effective IT environments for healthcare professionals.

Key Responsibilities:

• Diagnose and resolve hardware and software concerns promptly

• Maintain and deploy workstations and peripherals effectively

• Collaborate with teams on tech support during projects

• Track incidents and escalate issues as necessary

• Document processes and improve workflow for efficiency

Requirements:

• Community College diploma with IT focus and 3 years experience

• Minimum 2 years in service desk environments

• Familiarity with Microsoft technologies and networking concepts

• A+ or Network+ Certification preferred

• Must possess a valid driver’s license for travel

Be part of an innovative team shaping digital health experiences in a supportive healthcare setting.
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