Healthcare IT Service Desk Lead

Drive IT excellence as a Service Desk Team Lead, ensuring top-tier support for healthcare professionals. You'll manage operations and empower a skilled team to deliver timely technical assistance.
This full-time onsite leadership role requires strong expertise in IT service management frameworks, particularly ITIL. As the Team Lead, you will oversee service desk activities, ensure adherence to SLAs, and facilitate a collaborative environment focused on continuous improvement. Your efforts will enhance the efficiency of technical support processes while prioritizing user satisfaction in a fast-paced healthcare setting.

Key Responsibilities:

• Lead daily service desk operations for incident management

• Maintain ticket flow and ensure compliance with SLAs

• Provide training and mentorship to support staff

• Develop service improvement initiatives

• Coordinate with external vendors for seamless support
Requirements:

• 3-5 years of IT service desk experience

• Strong ITIL knowledge and experience

• Leadership experience in a technical support environment

• Familiarity with healthcare applications is a plus

• Excellent problem-solving and communication skills
Elevate the service desk while supporting healthcare delivery with responsive IT solutions.
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