IT Operations Analyst IV

Description

We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role you’ll provide Level 2 operational support for a large‑scale enterprise network environment and help maintain the stability, availability, and performance of business‑critical services.

• Provide Level 2 support for enterprise network infrastructure
• Monitor, investigate, and respond to network incidents and service alerts
• Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
• Support incident management and service restoration activities
• Perform problem determination and root‑cause identification across multiple network technologies
• Work closely with internal teams, clients, and vendors to resolve technical issues
• Use enterprise monitoring and diagnostic tools to assess network performance and health
• Strong contribution to the ongoing stability and resilience of a 24/7 network operations environment

• Strong experience supporting enterprise network environments
• Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
• Strong communication skills, both written and verbal
• Ability to stay organized, manage multiple priorities, and work effectively in a high‑tempo environment
• A collaborative, self‑motivated, and detail‑oriented approach

• Cisco routers and switches
• Firewalls, Load balancers, and Aruba wireless technologies
• Switching and routing across Cisco Catalyst 2950, 2960, 2970, 3550, 3560X, 3750, 3850, 6500 series;
  Cisco Nexus 2000, 5000, 7000, 9000 series; SD‑WAN including Cisco/Viptela;
  Aruba Silver Peak, Aruba CX switches

• Palo Alto Firewalls
• F5 Load Balancers
• Aruba or Cisco wireless solutions
• VMware NSX
• Virtualization
• Cloud computing
• Network security
• AWS

• Tivoli ITNM
• Pager Duty
• Sev One
• Infoblox
• Extra Hop

• Technology degree, diploma, or equivalent work experience
• CCNP certification is required
• Minimum 3 years of Network Operations experience
• PCNSE is an asset
• Microsoft Azure certification is an asset

This role operates on a rotating 12‑hour shift schedule in a 24/7 environment.

• 7:00 AM to 7:00 PM
• 7:00 PM to 7:00 AM

Candidates must be available to work both day and night shifts based on the team schedule.

The Operations Support Group (Network Operations) is a frontline service availability team responsible for supporting a mission‑critical enterprise network environment. The team provides dual‑site, 24/7 coverage and responds to network anomalies identified through a range of monitoring platforms and operational processes.

This is an opportunity to work in a high‑impact network operations role supporting critical infrastructure in a fast‑paced enterprise environment. You’ll join a team that values responsiveness, technical depth, collaboration, and operational excellence.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Sans Objet