IT Technician; Head Office - Muskoka
Job Description & How to Apply Below
Drive for Excellence
Looking to join a fast-paced and ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking an IT Technician to join our IT Team in the Muskoka Region.
Description
We are looking for an IT Technician to provide technical assistance and support in an effective and efficient manner. Must be self‑starting, a team player with the ability to establish good working relationships with the IT Team and all employees.
About Us
Performance Auto Group is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities.
Our core values are:
Great
Experience:
Every customer is entitled to a great experience
Integrity:
We are honest and transparent in our actions
Diversity:
We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment:
We encourage and support our people in taking initiative
Giving Back:
We positively impact the communities in which we live, work and raise families
Here’s What You’ll Deliver
3 years plus experience in Computer Systems, Networks, and Helpdesk.
Set up, configure, and deploy workstations, laptops, and workspace environments for optimal user experience.
Manage incoming help requests from PAG employees via IT ticket system in a courteous manner.
Establish documented resolutions to analyze trends that can assist in preventing future technical problems.
Build rapport and elicit problem details from PAG employees for reporting purposes.
Prioritize user support requests with all hardware and software issues and escalate problems to the appropriately experienced technician, if needed.
Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Maximize the diagnostic utilities to aid in troubleshooting.
Commission software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn the appropriate software and hardware used and supported by the organization.
Perform hands‑on fixes at the desktop level and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Program test fixes to ensure the problem has been adequately resolved.
Perform post‑resolution follow‑ups to help technical support requests.
Develop documents for help sheets and frequently asked questions lists for PAG’s end users.
Report issues and concerns immediately to the IT manager.
Demonstrate utmost professionalism in the performance of duties.
Maintain client confidence and protect operations by keeping information confidential.
Other duties as required by management.
What do you need to succeed?
Minimum 3 years of relevant experience is required.
Prior experience in a team‑oriented, collaborative environment is preferred.
Knowledge of the retail automotive industry is preferred.
College Diploma in Computer Science or a related discipline is preferred.
Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills.
Ability to support the organization’s goals and objectives.
Ability to conduct research into a wide range of computing issues as required.
Proven analytical and problem‑solving abilities.
Strong documentation skills.
Excellent interpersonal and team building skills.
Demonstrate effective verbal, listening, and written communication skills.
Attention to detail and ability to maintain a high level of accuracy.
Exceptional customer service orientation.
Ability to absorb and retain information quickly.
Excellent time management skills, ability to multitask and work well under pressure.
Ability to manage stress and work with tight deadlines.
Highly self‑motivated and directed.
Must have a valid Ontario G or G2 Driver’s…
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