Business Analyst - Systems

• Pay or shift range: $62,400 CAD to $85,800 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Reports to: Business Analyst Manager

Job Purpose:

The Business Systems Analyst (BSA) is responsible for managing the relationship between IT and assigned business departments to ensure that systems, processes, and technology initiatives align with organizational goals. The role captures and analyzes business requirements, evaluates process efficiency, and recommends system improvements based on return-on-investment and functional impact.

The BSA supports the implementation and continuous improvement of Microsoft Dynamics 365 Finance and Supply Chain and other enterprise applications. This includes leading project intake and prioritization, documenting functional requirements, coordinating solution design, and performing project management and functional consulting activities. The position ensures that business processes are optimized to use standard D365 capabilities wherever possible, reducing customization and maintaining alignment with enterprise architecture standards.

Key Responsibilities and Accountabilities:

• Requirements Gathering & Documentation:
  Elicit, analyze, and document business and system requirements using techniques such as user stories, use cases, and process flows aligned with Microsoft’s Sure Step or Agile delivery methods.
• Business Process Analysis & Optimization:
  Assess end-to-end business processes across functions (e.g., finance, supply chain, sales) and recommend optimizations leveraging standard D365 capabilities to reduce customizations.
• Microsoft Dynamics 365 Functional Knowledge:
  Analyze how business needs map to out-of-the-box D365 features and recommend configuration-based solutions or parameter changes.
• Stakeholder Engagement & Communication:
  Communicate effectively with business users, SMEs, and IT teams. Manage stakeholder expectations and deliver clear documentation.
• Project Intake & Prioritization:
  Lead project intake and feasibility assessment with assigned departments, prepare ROI or value analyses, and assist in defining project scope and business value.
• Solution Design & Functional Specifications:
  Define detailed functional specifications, wireframes, and workflows within D365; collaborate with developers when extensions are necessary.
• Testing & Quality Assurance:
  Coordinate and perform UAT; ensure functional solutions align with process and data requirements.
• Operational Management:
  Deliver reports, recommendations, or alternatives that address trouble areas or efficiency gaps in enterprise applications.
• Project Management:
  Coordinate small to medium projects using Azure Dev Ops or equivalent tools, ensuring milestones, documentation, and deliverables are met.
• Change Management & Training:
  Support end-user adoption through workshops, documentation, and impact assessments.
• Functional
  
  Collaboration:
  
  Partner with the BI team to ensure process changes are reflected accurately in analytics and reporting.
• Provide guidance and/or instruction to junior staff members.

Education and Experience:

• College diploma or university degree in the field of business administration, computer science, accounting or management information systems
• 3–5 years of experience in business systems analysis or…