Collections Agent - Bilingual

Position: Collections Agent - Bilingual, Northlake Financial
Join Northlake Financial in Barrie as a Bilingual Collections Agent. Use your customer service skills to develop repayment solutions for French and English-speaking clients in a collaborative environment.

This role, located in Barrie, Ontario, is ideal for an effective communicator who thrives in a target-oriented environment. Your responsibilities will include managing delinquent accounts, negotiating payments, and helping customers understand their options. A strong focus on integrity and performance will guide your success in this role.

Key Responsibilities:

• Confidently assist French and English-speaking customers

• Develop strategies to prevent delinquency

• Negotiate payment arrangements with clients

• Clearly articulate processes and guidelines

• Document interactions accurately in the system

Requirements:

• Bilingual proficiency in French and English

• Strong negotiation and organizational skills

• Ability to handle challenging conversations with empathy

• Comfortable in a performance-driven workplace

• High school diploma required

Utilize your negotiation skills and bilingual abilities to excel as a Collections Agent at Northlake Financial.
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