General Manager

Leading teams, restoring properties, and driving business success.

At BELFOR , we restore more than buildings—we restore peace of mind.

As a global leader in property restoration for over 70 years, we help people recover from the unexpected.

The General Manage r drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with BELFOR ’s strategic goals and builds strong client relationships for long-term success.

• Operational Leadership:
  Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals.
• Cross-Functional Collaboration:
  
  Work closely with HR, Health & Safety, Marketing, Sales, and Finance to improve departmental performance and ensure compliance.
• Financial Management:
  Oversee budgets, audits, and financial reviews to monitor branch performance and profitability.
• Project Oversight:
  Manage all projects, ensuring alignment with objectives, timelines, budgets, and profitability; guide Project Managers in scope and cost estimation.
• Team Leadership:
  Lead, mentor, and develop a high-performing team; set clear expectations and conduct performance evaluations.
• Business Development:
  Identify and implement marketing strategies to drive revenue growth, productivity, and market share.
• Client Relations:
  Maintain a customer-focused approach, promptly address concerns, and strengthen long-term client relationships.
• Additional Duties:
  Perform other responsibilities as required to support branch success.

• High School Diploma/GED
• 5+ years of senior leadership experience in construction, restoration, or insurance, with a proven track record managing operations
• Extensive experience in financial management, budgeting, and performance analysis
• Strong strategic thinking, decision‑making, and problem‑solving skills
• Excellent verbal and written communication, with the ability to engage and influence internal teams and external stakeholders
• Ability to thrive in a fast‑paced environment, balancing multiple priorities while ensuring quality and operational excellence
• Valid driver’s license and ability to operate a motor vehicle according to BELFOR ’s Auto Policy

• Post‑secondary degree or diploma in Project Management, Business Management, or a related field
• Experience with estimating, project management, and advanced safety certifications
• Proven expertise in managing large teams and leading cross‑department initiatives
• Proficiency in Xactimate and Xact Analysis

• Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on‑call, or outside normal working hours;
• Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
• Occasional travel to other locations or client sites may be required to support operational needs

• Competitive compensation package;
• Company phone and laptop provided;
• Paid vacation and RRSP matching program;
• Employee and Family Assistance Program (EFAP); and
• Leadership development and industry‑specific training and support.

• Comprehensive training of BELFOR internal processes, procedures and systems; and
• Other BELFOR
  -sponsored training courses as required.
• Personal Development Support: BELFOR encourages continual growth and supports employees’ professional development through educational opportunities, certifications, and skills enhancement,…