Supervisor, Operations

Salary Range: $96,111.94 To $ Annually

The Corporation of the Town of Midland invites applications for the position of

Supervisor, Operations

(permanent full-time, 40 hours per week)

Join our innovative team of collaborators who are passionate about providing exceptional municipal services to our community. We strive to help our employees to reach their professional goals through rewarding projects, collaborative team environments, and professional development. The Town of Midland is committed to increasing overall employee health and wellness and we are dedicated to supporting flexibility and providing employees with a better work-life balance.

The Town is a scent sensitive workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the Town. The successful candidate will be required to complete a Criminal Record Check and Driver’s Abstract, in accordance with the duties of this position.

This position is an existing vacancy and offers competitive total compensation including a wage of $96,111.94 to $, 40 hours per week.

Reporting to the Manager, Operations, the Supervisor, Operations is responsible for the daily frontline supervision and activities of the Operations Division within the Infrastructure Management Department. The Operations group is responsible for maintenance of municipal roads, storm sewers, sidewalks and curbs, street lighting, and park and trails. The role monitors year-round maintenance programs relating to the municipal infrastructure and ensuring compliance according to applicable legislation and Town policies and procedures.

The Supervisor provides recommendations on operational matters and ensures exceptional customer service to internal and external partners.

• Provide leadership and supervision of Operations team members, ensuring effective year-round maintenance of municipal infrastructure including roads, sidewalks, storm sewers, parking lots, street lighting, traffic signals, parks, and trails.
• Promote the coordination of year-round activities among team members ensuring a unified departmental approach. Monitor and ensure work is performed in accordance with the Occupational Health and Safety Act and other relevant legislation; ensure required resources (tools, staff, equipment, materials) are utilized in an efficient and effective manner.
• Assist with the development and management of long‑term budgets, inventory plans and life‑cycle maintenance, repairs, replacement of vehicles, and capital planning of roads and parks. Manage operational budgets in accordance with departmental objectives and seasonal needs.
• Develop RFP/RFQs and participate in the full procurement process.
• Participate in hiring, team member training and development, performance management/review, coaching/mentoring, health and safety, and disciplinary items.
• Promote a positive work environment that is inclusive, respectful, motivating, and supportive.
• Consider and introduce proactive operational changes, improvements, and/or recommendations with focus on change management, problem solving, and continuous improvement initiatives.
• Monitor infrastructure needs and ensure the required procedures and systems are in place for the delivery of appropriate service levels.
• Participate in the development of standard operational procedures (SOPs), policy and procedural amendments, and use of sound asset management practices. Research, analyze and examine new opportunities and evolving trends.
• Investigate, address, and respond to complex customer service issues and inquiries in a professional, courteous, and respectful manner with a solutions‑oriented approach.
• Draft and maintain records regarding…