Vice President of Operations

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Barrie, ON (This role does not provide remote or hybrid work).

The Vice President of Operations is responsible for providing strategic and operational leadership across the organization, ensuring the efficient, compliant, and profitable execution of the company’s day-to-day operations. This role will develop and execute operational strategies, lead cross-functional teams, optimize processes and performance, and build scalable operations that support the company’s continued growth and profitability.

The successful candidate will be a strategic, results-driven leader with a demonstrated track record of scaling operations, improving financial and operational performance, developing high-performing teams, and delivering measurable business results.

• Develop and execute operational strategies that support the company’s growth, profitability, and long-term objectives.
• Lead and align operational departments, including Originations, Collections, and Recovery, while driving collaboration across cross-functional teams and initiatives.
• Establish, monitor, and optimize key performance indicators, including funding volume, turnaround times, conversion, documentation accuracy, productivity, service levels, operating costs, and portfolio performance.
• Drive operational and portfolio profitability through effective management of delinquency, collections, recoveries, net credit losses, chargebacks, fraud, and other key risk factors.
• Identify and implement process improvements, automation, technology, and best practices to improve efficiency, scalability, and overall performance.
• Oversee operational budgets, costs, financial performance, and resource allocation to ensure efficient and profitable operations.
• Maintain strong relationships with dealers, vendors, and business partners while ensuring high levels of dealer and customer service, satisfaction, and retention.
• Ensure compliance with applicable laws, regulations, company policies, and internal operational controls, while proactively identifying and mitigating operational, credit, fraud, and compliance risks.
• Analyze operational and portfolio performance data, providing regular reporting, insights, and strategic recommendations to the President and senior leadership.
• Lead, develop, coach, and retain high-performing operational leaders and teams, fostering accountability, continuous improvement, and a results-driven culture.
• Partner with the President and senior leadership to develop and execute data-driven strategies that deliver measurable improvements in operational performance, portfolio quality, and overall profitability.

• Post-secondary education in Business Administration, Finance, Operations Management, or a related field, or an equivalent combination of education and senior-level experience.
• 10+ years of progressive operational leadership experience, with significant experience in a senior management or executive leadership role.
• Experience leading multiple departments and managing cross-functional teams.
• Proven experience developing and executing operational…