Retail Team Lead​/Area Supervisor

Retail Team Lead / Area Supervisor

Location:

Regional / Field-Based (60%-70% field travel) covering Barrie, Georgian Bay, Simcoe, Sudbury, Newmarket, and Collingwood,

Employment Type:

Full-Time

About the Role
We are looking for a results-driven Retail Team Lead / Area Supervisor to oversee field execution within an assigned region, leading and developing a team of Sales Experts (SEs). This role is responsible for driving sales performance, managing day-to-day field operations, and overseeing escalations within the region, while ensuring alignment with company standards and objectives.

As the primary owner of field execution in your territory, you will act as the key point of contact for your team and regional operations, partnering closely with the Field Manager to deliver consistent results.

Why Join Us

Opportunity to own and lead field execution within a defined region

Exposure to a dynamic, fast-growing retail and field sales environment

Ongoing coaching, development, and career progression opportunities

Salary:
Starting at $60,000 per year

What You’ll Be Responsible For
Team Leadership & Regional Oversight

Lead, coach, and develop a team of Sales Experts within your assigned region

Set clear goals, conduct regular check-ins, and manage performance through ongoing feedback and reviews

Drive accountability and performance across the team, addressing gaps and implementing corrective action plans

Support team engagement through recognition, incentives, and team-building initiatives

Sales Performance & Execution

Own the delivery of retail sales performance within your region, ensuring KPIs and targets are consistently met

Monitor individual and team performance, identifying trends and performance gaps

Motivate and guide the team to meet and exceed sales objectives

Training & Coaching

Support onboarding of new hires, including product knowledge and field protocols

Deliver ongoing in-field coaching, shadowing, and skill development (e.g., objection handling, closing techniques)

Reinforce consistent messaging, best practices, and alignment with company priorities

Field Operations & Regional Management

Oversee and manage day-to-day field operations within your region, including scheduling, route planning, and coverage

Ensure adherence to call plans, visit schedules, and company policies (attendance, compliance, uniform standards)

Manage and resolve field-level operational issues, including retailer concerns, access challenges, and team-related issues

Ensure accurate and timely submission of reports, time tracking, and required documentation

Escalations & Stakeholder Support

Act as the primary escalation point for field-related issues within your region

Resolve day-to-day retailer and operational concerns, escalating more complex issues to the Field Manager as needed

Build and maintain strong relationships with retail partners and stakeholders within your territory

Represent company standards and brand expectations consistently in-market

Communication & Reporting

Serve as the main point of contact between Sales Experts and the Field Manager for your region

Share insights, performance updates, and field feedback to support broader business decisions

Ensure clear, consistent communication across your team and leadership

What You Bring

3–4+ years of retail sales, field leadership, or territory management experience

Proven ability to lead, coach, and manage the performance of field-based teams

Strong sales acumen with a focus on driving results and execution

Experience managing regional operations, scheduling, and field logistics

Excellent communication, organization, and problem-solving skills

Ability to operate independently and take ownership of a territory

Proficiency in Microsoft Office

Additional Requirements

Access to a reliable vehicle (required)

Willingness to travel within the assigned region

Criminal background check required

About Brand Momentum
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.

Our Commitment

Enduring Success:  We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.

Delivering on…