Job Description & How to Apply Below
Lead customer experience excellence at TD Canada Trust in Gravenhurst, Ontario, using coaching and operational leadership to support frontline banking.
As Manager Customer Experience II, you will mentor branch employees, coach advice-giving conversations, and help deliver positive customer interactions. You will manage scheduling, workflows, compliance, and administrative duties within Personal & Commercial Banking. The role also includes resolving complaints, collaborating with One TD partners, and maintaining customer-facing areas according to guidelines.
Key Responsibilities:
Mentor employees toward exceptional customer experiences and operational excellence
Maintain schedules, compliance, policies, procedures, and conduct guidelines
Coach advice-giving strategies and customer conversation techniques
Resolve complaints and support frontline escalation processes
Monitor workflows, assign duties, and improve operational issues
Requirements:
Undergraduate degree or over three years of relevant experience
Knowledge of process management, banking solutions, and operational functions
Proficiency with MS Office and internet applications
Tactful communication with customers, partners, and management
Strong organization, planning, time management, and influential leadership skills
Bring customer coaching, compliance awareness, and branch operations leadership to TD Canada Trust in Gravenhurst.
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