Senior Supervisor, OT​/IT Operations

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Location: Barrie, ON, CA

Hiring salary range: $4,374.92 - $6,249.88 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Oversee the life cycle management of operating technology solutions core to the transmission and distribution operations business of providing secure and economic operation of the transmission and distribution systems. Evaluate new or modified requirements of applications, infrastructure or architecture for operational needs. Oversee Engineering studies relating to use of field facing functions to ensure or confirm Information Technology (IT) infrastructure, operating tools and application accuracy, efficiency and reliability.

Supervise staff, plan and organize work of staff, and provide guidance as required.

• Schedule, plan and assign work of staff with instructions, direct them on their problem areas and review their performance. Ensure that staff are cross trained to allow for appropriate coverage for vacations and unexpected days off from work. Maintain and develop training and development plans for staff including conducting one-on-one reviews. Assist in handling personnel matters including interviewing and selecting applicants for vacancies, following up on routine areas of concerns, and initiating recommendations on personnel matters.
• Oversee the review, checks and audits on daily work performance to maintain desired quantity, quality and accuracy levels. Interpret and ensure the proper application of the collective agreement, as it affects the rights, obligations and working conditions of union employees. Be responsible for the preparation and confidentiality of confidential personnel information relating to performance, conduct and capability of staff. Ensure safe work practices are being adhered to.
• Ensure associated work programs are delivered on-time, within budget and to specification, and are aligned with policies, standard practices and required level of quality. Track, monitor and report on spending for work programs. Provide recommendations to management on expenditures and overtime as well as prepare budgets and assist with investment planning.
• Lead the development of documentation, processes and version controls for mission critical and business critical applications or OT operations functions. Oversee complex changes, queries, and reports, including identification and resolution of issues. Contribute to the development and production of database updates, recommending changes needed to meet the business needs of users of system functions and reports.
• Provide technical advice and lead operations tasks for team's technology area with team members and other business units including customers. Contribute to projects for the development and expansion of advanced information systems and tools. In addition, provide technical leadership to such projects and/or teams.
• Provide technical specialist support for technology in place to ensure secure and valid system model and infrastructure for control room operations. Provide training and on-going sustainment support to ensure effective day-to-day operations with prioritized after-hours response is available and operations staff are supported.
• Contribute to projects for the development and expansion of advanced information and operations systems, tools and infrastructure. In addition, provide technical leadership to such projects and/or teams.
• Work with a variety of external parties to develop mutually satisfactory solutions to system applications or infrastructure and provide recommendations on power system modeling design and…