Service & Production Technician

Target Pay Range: $18.00-$25.00 hourly.

Under the general direction of the Service and Production Supervisor, the Service & Production Technician I supports both service and production operations by performing basic troubleshooting, repair, testing, and production tasks on instrumentation. The role ensures product quality, maintains accurate documentation, and supports operational efficiency in a fast‑paced, team‑oriented environment. Flexibility to support both service and production functions is required. Work assignments and responsibilities are subject to change based on business demands.

Advancement into additional responsibilities or functional areas is determined by the supervisor based on successful cross‑training, demonstrated proficiency, and business need.

• Performs troubleshooting, repair, and quality assurance testing on designated instrumentation following established procedures.
• Supports production operations including inspection, testing, calibration, labeling, and packaging of instrumentation.
• Ensures all instruments meet quality standards, proper configuration, and documentation requirements prior to release.
• Follows all Standard Operating Procedures (SOPs), work instructions, and quality system requirements.
• Maintains a clean, organized, and safe work environment in compliance with operational standards.
• Collaborates with team members across service and production to meet operational goals and turnaround expectations.
• Escalates product, process, or quality issues to leadership.

• Completes required service and production documentation accurately and in a timely manner.
• Maintains accurate and timely documentation for service, production, and quality activities.

• Supports training, quality initiatives, and continuous improvement efforts.
• Performs additional tasks as assigned.

Technical Studies/AAS degree in Electronics or related field, or a minimum of 3 years of experience in a related field. Biomedical Engineering, veterinary lab, and/or medical technology experience is a plus.

• Proficiency in basic electronics and fluidics with electromechanical aptitude.
• Competent in using basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy with minimal error.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills, including patience, listening, and providing positive experience.
• Clear verbal and written communication skills.
• Positive attitude to promote a healthy team environment.
• Intermediate proficiency with Microsoft Office Suite, Internet software, and e‑mail.

The role requires the ability to read, analyze, and interpret technical procedures, effectively present information, and respond to questions from managers, clients, and customers. Requires ability to read and interpret bar and line graphs, perform basic arithmetic, and define problems, collect data, establish facts, and draw valid conclusions.

Requires ability to lift up to 75 pounds regularly, see slight differences in objects, shapes, and pictures, prolonged sitting at a work bench, some bending, stooping, and stretching. Requires eye‑hand coordination and manual dexterity sufficient to operate keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position‑specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position‑specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.