Pet Groomer

Pet Groomer

Job Summary:

Pet Smart’s Pet Stylist (Dog Groomer) is responsible for engaging with pet parents and their pets while providing positive experiences and best‑in‑class salon services while upholding the company’s vision, mission, values, and strategy. This role shares responsibility for cleanliness and pet health and safety standards.

Essential Responsibilities

Independently performs the full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with Pet Smart’s bathing standards and procedures.

Recommends additional health and wellness solutions with pet parents based on a pet’s needs.

Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.

Greets pet parents, answers their questions and assists with making reservations in the salon.

Conducts salon appointment reminder calls, maintains client records and consults with pet parents on services offered.

Performs check‑in and check‑out procedures for grooming appointments, including applicable paperwork and rebooking.

Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.

Recommends, informs, and sells merchandise and services.

Maintains the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area, by performing maintenance throughout the day including end‑of‑day cleaning in accordance with the maintenance checklist.

Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.

Assists and works in other departments as required. Other duties may be assigned.

Participates in our culture of Belonging and Recognition.

Follows all Company Policies and Procedures.

Qualifications

Prior grooming experience; or 6 months of experience in the Stylist in Training job with successful completion of Pet Smart’s Salon Academy training and safety certification program or passes the salon technical evaluation.

Proficiency in computer applications.

Ability to react under pressure and maintain composure.

Flexibility in schedule, able to work evenings, weekends, and holidays as needed.

Strong organizational skills and attention to detail and safety measures.

Strong written and verbal communication skills.

Essential Physical Demands And Work Environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise osure to live animals and their handling is common.

Benefits

Paid Weekly

Health & Wellness Benefits
* Group Registered Retirement Plan (RRSP) with company match

Paid Time Off for full‑time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Part‑time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.

Equal Opportunity Employer
Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This position is paid on a per‑hour basis. In no instance will Pet Smart pay less than the local minimum wage. The exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location.

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