Quality Assurance Manager

• Pay or shift range: $82,400 CAD to $113,300 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Quality Assurance Manager

Reports To: Director of Global Quality Assurance

Job Purpose:

The Quality Assurance Manager is responsible for leading and overseeing Quality Assurance operations at the Barrie, Ontario production facilities, ensuring that products, processes, and systems consistently meet internal standards, regulatory requirements, and customer expectations. This role has direct accountability for the effective execution of quality assurance activities across manufacturing operations, new product introduction, supplier quality, and nonconformance management.

The Quality Assurance Manager leads, develops, and performance‑manages a team of Quality Assurance professionals, providing clear direction, ongoing feedback, and technical leadership to support daily operations and continuous improvement initiatives. The role ensures robust quality support to manufacturing by driving effective problem resolution, material review board activities, corrective and preventive actions, and rework containment, while partnering cross‑functionally with Operations, Engineering, Supply Chain, and other stakeholders.

In addition, this role is responsible for ensuring ongoing compliance with internal Integrated Management System (IMS), and applicable regulatory and certification requirements, including planning for, coordinating, and participating in third‑party audits related to product certifications. The Quality Assurance Manager is expected to use data, metrics, and risk‑based thinking to proactively identify opportunities to improve product quality, reduce cost of quality, and strengthen overall quality system performance at the site(s).

Key Responsibilities:

Quality Assurance Leadership & Team Management

• Lead and manage Quality Assurance operations at the Barrie manufacturing facilities, providing clear direction, priorities, and technical leadership to the Quality Assurance team. Coach, mentor, and performance manage direct reports to ensure consistent execution of quality objectives, capability development, and succession readiness.

Manufacturing Quality Support & Operational Execution

• Provide proactive quality leadership to manufacturing operations through hands on support of daily production activities, rapid response to quality issues, and close collaboration with Operations and Engineering to ensure product and process requirements are met.

Nonconformance, Containment & Corrective Action Management

• Own the management of nonconforming materials and quality events, including quality alerts, concessions, containment actions, material review board (MRB) activities, and rework coordination. Lead root cause analysis efforts and drives the implementation, verification, and effectiveness of corrective and preventive actions.

New Product Introduction (NPI) Quality Support

• Supports new product introduction activities by ensuring quality requirements, inspection criteria, and control plans are defined, understood, and executed, contributing to successful product launches and early detection of quality risks.

Supplier Quality & Returned Material Oversight

• Oversee supplier related quality issues, including returned…