Quality Assurance Manager

Pay or shift range: $82,400 CAD to $113,300 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Quality Assurance Manager

Reports To: Director of Global Quality Assurance

Job Purpose: The Quality Assurance Manager is responsible for leading and overseeing Quality Assurance operations at the Barrie, Ontario production facilities, ensuring that products, processes, and systems consistently meet internal standards, regulatory requirements, and customer expectations. This role has direct accountability for the effective execution of quality assurance activities across manufacturing operations, new product introduction, supplier quality, and nonconformance management.

Key Responsibilities:

Quality Assurance Leadership & Team Management

• Lead and manage Quality Assurance operations at the Barrie manufacturing facilities, providing clear direction, priorities, and technical leadership to the Quality Assurance team. Coach, mentor, and performance manage direct reports to ensure consistent execution of quality objectives, capability development, and succession readiness.

Manufacturing Quality Support & Operational Execution

• Provide proactive quality leadership to manufacturing operations through hands on support of daily production activities, rapid response to quality issues, and close collaboration with Operations and Engineering to ensure product and process requirements are met.

Nonconformance, Containment & Corrective Action Management

• Own the management of nonconforming materials and quality events, including quality alerts, concessions, containment actions, material review board (MRB) activities, and rework coordination. Lead root cause analysis efforts and drives the implementation, verification, and effectiveness of corrective and preventive actions.

New Product Introduction (NPI) Quality Support

• Supports new product introduction activities by ensuring quality requirements, inspection criteria, and control plans are defined, understood, and executed, contributing to successful product launches and early detection of quality risks.

Supplier Quality & Returned Material Oversight

• Oversee supplier related quality issues, including returned material evaluation and monitoring of supplier performance concerns. Coordinate investigations and corrective actions in collaboration with Material Planners, Purchasing, and external suppliers as required.

Quality Data, Metrics & Continuous Improvement

• Monitor and analyze quality performance data and metrics to identify trends, assess risk, and prioritize continuous improvement initiatives. Drive actions focused on defect reduction, scrap and rework minimization, and overall cost of quality improvement.

Regulatory Compliance & Third Party Audits

• Plan for, coordinate, and participate in third party and regulatory audits related to product certifications. Ensure ongoing audit readiness, timely completion of corrective actions, and sustained compliance with applicable standards and regulatory requirements.

Cross Functional Collaboration & Communication

• Partner effectively with Operations, Engineering, Supply Chain, Customer Solutions, and other stakeholders to resolve quality issues, communicate quality risks, and align quality priorities and improvement initiatives.

Quality Culture, Risk Awareness & Continuous Improvement Mindset

• Promote a culture of quality, accountability, and risk based thinking across the manufacturing site by reinforcing standards, expectations, and continuous improvement practices.

Additional Quality Related Projects & Technical Support

• Lead or support additional quality assurance–related initiatives and technical projects as required to support manufacturing performance, regulatory compliance, customer satisfaction, and continuous improvement objectives.

Education & Experience:

• Bachelor’s degree in Quality, Engineering, Manufacturing, or a related technical discipline is preferred.
• A technical diploma combined with significant, progressive experience in manufacturing quality leadership will be considered.
• Minimum 10 years of progressive experience in a manufacturing…