Guest Experience Lead | Georgian Mall

Overview  lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to create transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to create a positive, equitable, inclusive and growth‑focused environment for our people.

Job Summary  The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to articulate the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and achievement of daily sales or unit targets.

They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities Of The Job   Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical education and assisting guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development with direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a productive environment.

Job Requirements  Eligibility   Must be legally authorized to work in the country where the store is located.
Must have the ability to travel to the assigned store with reliable transportation.
Schedule/Availability   The work schedule can vary based on store needs.
Shifts are typically mornings, afternoons, evenings, weekends, and holidays.
During peak periods or events, the schedule may include early mornings or late nights.
Experience   1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
Some experience in leading, mentoring, or delegating with others.
Job Assets (nice to have)

Education:

High school diploma/GED/equivalent, or higher.

Experience:

1 year of retail/sales leadership experience (supervisor or people management not required; examples include leading delegated tasks, mentoring or assisting peers).
For experiential stores with food/beverage service only:
Food safety and/or liquor service certification.
What We Look For   Inclusion & Diversity:
Creates/supports an inclusive environment that values differences.
Integrity:
Behaves in an honest, fair, and ethical manner.
Guest

Experience:

Actively creates an inclusive, high-caliber experience and connection for every guest through team members.
Leadership:
Has the ability and desire to lead and inspire others; motivates, empowers, develops, and directs people as they work.
Collaboration and Teamwork:
Works productively with others to achieve goals; seeks connections and diverse perspectives.
Decision Making/Problem Solving:
Uses logic and reasoning to evaluate alternatives and make timely decisions.
Adaptability/Agility:
Navigates ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
Interactive Communication:
Conveys information effectively and understands information shared while interacting with others.
Work Context   Work involves moving…