Sales Pro

Job Description

Advanced level DIY sales position with expert knowledge of DIY business, store operations, automotive systems, and parts.

Responsible for advanced automotive problem resolution, including identification, troubleshooting, and project assistance for DIY customers. Source parts from multiple outlets (special order, FDO, second source, etc.) and possess in‑depth knowledge of store inventory and maintenance processes.

• Provide best‑in‑class customer service and DIY issue resolution.
• Deliver GAS3 selling experience for all DIY customers via walk‑in, online orders, and phone.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services such as testing, battery installation, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder duties (task assignment, safety, open/close).

• Assist in store inventory processes (POGs, truck put‑away, shoot‑outs, cycle counts, back‑stock).
• Back up professional services.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).

• Advanced selling skills (GAS3) for DIY.
• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product recommendation skills.
• Advanced parts lookup and sourcing abilities.

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust).
• Speak and write English (Spanish a plus); build strong relationships with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (addition, subtraction, multiplication, division).
• Use Microsoft Office software effectively (Word, Excel).
• Strong organizational skills.
• Ability to work various days, evenings, weekends, and holidays as needed.

• 3–5 years of prior automotive parts experience.
• Proven sales ability with customer transaction experience.

• High school diploma or GED.

• ASE certification preferred but not required.

The role requires walking or standing, using hands and fingers, reaching, climbing, stooping, kneeling, crouching, crawling, and lifting up to 50 lbs (occasionally up to 100 lbs). It also requires close, distance, color, and depth vision and the ability to adjust focus.

Primarily indoor work with occasional outdoor exposure to weather. Tasks include handling batteries, wiper blades, mechanical parts, high or precarious areas, chemicals, electrical components, explosives, and vibration. Noise level is usually moderate.

17.95 CAD to 21.55 CAD per hour for new team members, adjusted by geographic location, experience, education, leadership, skills, and shift differential.

• Opportunity to work with a leading after‑market auto parts provider.
• Career growth visibility across the organization.
• Monthly or annual performance bonuses (eligibility varies by role).
• Robust online training system for personal and leadership development.
• Recognition program.
• Group health, dental, disability, and life insurance coverage.
• Employee discounts.
• Group RRSP with employer contribution and discounted stock purchase plans.

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Please note:

this posting is for a newly created position and is not for an existing vacancy.