Keyholder, Retail

Keyholder

Job Description

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high‑quality cannabis products in convenient locations at everyday low prices.

Based out of our Value Buds Collingwood location in Collingwood, ON, we are looking for experienced Keyholders who can handle curveballs like a champ. They will be responsible for ensuring the store is in tip‑top shape, master all things cannabis, and share their knowledge with customers. We seek go‑getters who love meeting new people, cultivating relationships, and are excited to learn more about this emerging industry.

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers about cannabis products, strains and consumption methods.

• Promote our culture and brand by participating in merchandising and promotional activities.
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; stay up‑to‑date with industry legislation, trends and new products.
• Participate in routine store maintenance and ensure cleanliness is a priority.
• Complete customer transactions on the POS system and adhere to all cash and loss‑prevention procedures.
• Monitor inventory and re‑stock products regularly.

• Comply with all OH&S (Occupational, Health and Safety) policies and procedures.
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs.
• Comply with Nova Cannabis’s policies, standard operating procedures and practices.

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid Cann Sell certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations as they pertain to selling cannabis in Ontario.

• Excellent customer service skills; positive attitude, charismatic and comfortable engaging with customers.
• Ability to think on feet and creatively problem‑solve.
• Open-minded and constantly identifying ways to improve.
• Passionate about creating a positive, memorable and tailored experience for every customer.
• Excellent communication skills (written and verbal) and a professional demeanour.
• Team player who is passionate about supporting the overall success of the business.
• Uphold ethics, confidentiality and demonstrate a high level of discretion at all times.
• Responsible and reliable.
• Must be 19 years of age or older.
• Must have reliable transportation to commute to/from work.

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We encourage applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.