Department Leader Customer Experience

Position: Department Leader Customer Experience at RONA
Become the Department Leader for Customer Experience at RONA and inspire your team to achieve service excellence. Shape retail strategies while engaging with customers and staff alike.

In this role, your five years of experience in personnel management will be crucial for supervising team operations. You will be responsible for customer satisfaction, merchandising, and promotional management, aligning efforts with market trends. Join a company that values teamwork and community involvement.

Key Responsibilities:

• Direct team activities and assess priorities

• Solve customer issues proactively and effectively

• Implement merchandising strategies guided by management

• Manage stock replenishment and team schedules

• Develop sales strategies based on market analysis

Requirements:

• 5 years in personnel management required

• Experience in managing retail operations

• Strong leadership and communication abilities

• Resourceful, proactive, and autonomous

• Support diversity and inclusion within the team

Elevate retail service standards and foster team success in your role at RONA.
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