Customer Experience Retail Assistant Manager

Shape exceptional customer experiences at Staples Canada as a Retail Assistant Manager, leading teams with communication and a customer-first mentality. Handle escalated situations while building longer-term business partnerships.

As an Assistant Manager, you will coach associates to provide tailored products and services for customers. You will guide seamless service, support business customers, and create a high-performance environment. Responsibilities include team development, performance feedback, inventory management, and policy compliance.

• Coach teams delivering exceptional customer experiences
• Engage customers and offer tailored products and services
• Handle escalated customer situations with leadership
• Provide regular coaching and performance feedback
• Manage inventory, merchandising, and brand standards

• Two to three years of retail management experience
• Direct accountability for sales and service targets
• Customer and sales-focused team leadership experience
• Excellent communication and interpersonal skills
• Strong prioritization, organization, and multitasking skills

Use customer experience leadership, team coaching, and retail management skills to strengthen Staples Canada’s customer partnerships.