Account Manager

Location[s]: Barrie
Job Type: Full-Time (Monday – Friday)
Hours: 8:00-4:30 (occasional flexibility required)

As our Account Manager, you’ll be the bridge between prospective clients and long-term relationships. This role combines the best of customer success, inside sales and account management. You’ll guide organizations from their first inquiry through onboarding while identifying opportunities to deepen relationships and expand the value we provide.

You’ll work closely with our Operations, Training, Marketing, and Client Success teams to ensure every client experiences a smooth, professional journey that reflects our commitment to making workplaces safer.

This isn’t a role for someone looking to simply process requests. We’re looking for someone who is energized by building relationships, solving problems, uncovering opportunities, and creating remarkable experiences that clients remember.

This role exists to ensure every interaction with Safety Co feels effortless, professional, and valuable. From responding to new inquiries to supporting existing clients and identifying additional opportunities, you’ll help clients get the most from their partnership with us.

Success isn’t measured simply by answering emails or scheduling training. Success is creating clients who trust us, stay with us, and confidently recommend Safety Co to others.

Success in this role means:

Exceptional Client Experience
Every client receives timely communication, proactive support, and an experience that exceeds expectations.

Growth Through Relationships
You naturally identify opportunities to introduce additional Safety Co services that help clients solve problems and improve workplace safety.

Seamless Client Onboarding
New clients transition smoothly from signed agreement to service delivery with clear communication and defined expectations.

Revenue Growth
Existing clients continue to purchase additional services because they trust Safety Co and understand the value we provide.

Operational Excellence
Client information, CRM records, quotes, proposals, and onboarding activities are accurate, organized, and completed on time.

Client Retention
Clients continue partnering with Safety Co because they receive exceptional service before, during, and after every engagement.

Client Experience

• Become the trusted point of contact for clients throughout their journey with Safety Co
• Respond promptly to client inquiries and requests
• Coordinate onboarding for new clients, ensuring a seamless implementation experience
• Schedule discovery meetings and ensure all client requirements are completed
• Build strong relationships with key client stakeholders
• Resolve issues quickly while maintaining a positive client experience

Business Development & Growth

• Follow up on inbound leads generated through marketing campaigns
• Qualify opportunities and guide prospective clients toward the right solutions
• Prepare proposals, quotations, and service recommendations
  
  Identify cross-selling and upselling opportunities across Safety Co’s full suite of services
• Re-engage dormant clients and support client retention initiatives
• Support revenue growth through exceptional relationship management rather than high-pressure sales

Reporting & Administration

• Maintain accurate CRM records and client documentation
• Track client activity, sales opportunities, and follow-up tasks
• Monitor client satisfaction and identify opportunities for improvement
• Prepare reports and insights for leadership
  
  Continuously improve workflows, templates, and client processes

Client Obsessed
You genuinely care about creating exceptional experiences and building long-term relationships

Growth Mindset
You naturally recognize opportunities to create…